Frequently Asked Questions

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سؤالات متداول برای کاربران

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Enter DoctorDoctor website.
Register and log in to your account.
Search for the name of the doctor you want and enter the doctor's profile.
Specify the day and time to visit the office and book the appointment.

You can receive the appointment in your name or someone else's name.

Can I make an appointment without internet?

If you don't have access to the Internet, you can use the IVR of the office.

If the IVR isn't active, call DoctorDoctor support at 02142198000; If there is no need to prepay for the visit, we will register your appointment.

Can I make an appointment with any doctor?

Yes! You can make an appointment at all the clinics and medical centers of the system, if there is a capacity.

How can I make an appointment with a doctor whose capacity has been completed?

The online appointment of doctors whose admission capacity has been completed is disabled.

To be immediately informed of the re-opening of appointments, click on the option "Notify when appointment is open" in the doctor's profile.

How can I make sure that my turn is registered?

After registering an appointment, the follow-up code and additional information of the office can be viewed in three ways:

The "Successful Appointment Registration" page that is displayed to you immediately.
From the user account and My Appointments section.
A text message that will be sent to you after registering the appointment.

Viewing information in any of these methods means successful appointment registration.

Do I have to pay a fee to receive an appointment?

To receive an appointment, an amount related to the appointment service (including: online appointment fees, value added tax and SMS services) will be charged from the user.

You may also pay part of the visit fee online to receive an appointment from some doctors. In this case, you will pay the difference when you visit in person.

How much does a doctor's visit cost?

The cost of each doctor's visit varies depending on the level of expertise. To know the exact amount of the visit, you can call the office number in the doctor's profile.

How do I find a good doctor?

The comments of previous clients are available in the doctor's profile. By viewing the score of each doctor and checking the comments, you can reach the doctor you want.

Is it possible to cancel the appointment?

Yes. The user can cancel or move the appointment to another time through the list of my appointments in his profile
If the appointment is canceled by the user within the period specified in the refund rules and regulations, the amount paid will be returned to the user's wallet immediately

How can I register an opinion for a doctor?

After entering the doctor's profile, in the "Comment and rating" section, click on the option "Register comment and rating" and register your comment. Please note that you must be logged in to your account to post a comment.

Are the reviewers' comments reviewed before approval?

Yes! All positive and negative comments of clients, if they do not violate the rules of commenting, will be checked and then approved for display in the profile.

Can I book a phone consultation appointment (in-person visit) by calling support?

No! Due to the need to pay the amount of the telephone consultation online, you must make an appointment online.

How is the doctor's phone consultation (in-person visit) done?

When reserving a phone consultation appointment, you record your desired day and time. You will be called with the prefix 91070612 at the beginning of this hour. If you answer, the connection with the doctor will be established and your conversation with the doctor will begin.

Is it possible to send medical documents in telephone consultation?

Yes, you can talk to the doctor during the consultation by sending text, images, medical documents

Frequently Asked Questions for Doctors

How can I register in DoctorDoctor?

Use the link Membership of doctors and medical centers to apply for membership of doctors and medical centers. We will contact you within 24 hours after registering the request.

Is it possible to register only for the office?

No! All medical centers, including doctors' offices, clinics, and hospitals, have the possibility to register in the DoctorDoctor system.

How much does it cost to join the DoctorDoctor system?

The cost of services varies according to the type of facilities you receive from us. To get the exact price, you can call support at 02142198000.

Is there a special condition for doctor membership in the system?

To join the system, you need a valid medical system code and authentication in the Emta system.

From which city can I register?

Physicians and medical centers all over the country can register in the DoctorDoctor system.